Compensation at London Heathrow Airport

Recover up to €600 in compensation.

Chrono in hand

Fast & reliable

In an efficient and secure manner, everything is done by
just 3 clicks away

Satisfied customers

97% satisfaction

Our team ensures you a reactive and adapted service

No steps

Effortless

Your claim is taken care of until compensation is obtained.

Compensation at London Heathrow Airport

Recover up to €600 of allowances

Chrono in hand

Fast & reliable


In an efficient and secure manner, everything is done
in just 3 clicks

 

Satisfied customers

97% satisfaction

Our team ensures you a reactive and adapted service

No steps

Effortless

Your claim is taken care of until compensation is obtained.

They trust us

France Inter
The Tourist Echo
BPI France
Déplacements pro

The Sky Indemnity process

Enter your flight

And find out instantly and free of charge whether it is eligible, and more importantly, what your compensation will be.

Our data is 97.3% reliable

Sky Indemnity Process - Eligibility Test
Sky Indemnity Process - Eligible Flight

Entrust your procedures

Put all the odds on your side
and get your allowances back effortlessly.

We manage your file until you get your compensation. 

Get your compensations

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing,
you pay nothing.

Recovery of compensation

The process
Sky Indemnity

Enter your flight

And find out instantly and free of charge whether it is eligible, and more importantly, what your compensation will be.

Our data is 97.3% reliable

Entrust your procedures

Put all the odds on your side and collect your allowance effortlessly

We manage your file until you get your compensation.

Sky Indemnity Process - Eligible Flight

Receive the compensation

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing, you pay nothing.

Recovery of compensation

A flight disruption from London Heathrow Airport?

London Heathrow Airport ranks seventh among the ten busiest airports in the world. In Europe, it is the number one airport in terms of passenger numbers.

As such, a cancellation, delay, or overbooking of your flight may entitle you to compensation. You can rely on our legal expertise to assert your rights in the best possible way. Use our compensation calculator to find out if your flight is eligible and how much you are entitled to, we will take care of recovering your compensation for you.

London Heathrow Airport

London Heathrow Airport was a gateway for nearly 81 million passengers in 2019. It is an airport that is very concerned about customer satisfaction.

It was voted the eighth best airport in the world in the Skytrax ranking, and its Terminal 5 was voted the best terminal in the world in the "Shopping" category.

Getting to London Heathrow Airport

Bus

You can get to the airport from the city by taking the local buses. You will be able to determine your route according to your point of departure by clicking : here

Taxis

Or you can get there by taxi. Then you have two options.

The airport transfer service, provided by electric cars. For more information : click here

The London taxi company, whose current fares can be found by clicking : here

 

Hotels near London Heathrow Airport

Terminals 1, 2 & 3

Aerotel London Heathrow (3*)

Terminal 4

Holiday Inn Express London Heathrow (4*)

Hilton London Heathrow Airport (4*)

Premier Inn London Heathrow Airport Terminal 4 (3*)

Terminal 5

Hotel Sofitel London Heathrow (5*)

 

What to do in the airport while waiting for his flight?

You can find out what activities you can do at Heathrow by clicking on the corresponding links.

 

Reimbursement of flight and expenses

From the moment the passenger who is the victim of a flight cancellation or overbooking requests a refund from the airline, the airline has 7 days to reimburse the paid sums.

If the same passenger had booked a trip with at least one stopover, and the cancellation or overbooking prevents him or her from taking a connecting flight, European Regulation EC 261/2004 allows him or her to ask the airline for a return flight to his or her airport of departure. This right to a return flight is superimposed on the right to a refund.

It is quite understandable that you don't want to miss your holiday because of a simple flight disruption. In this case, European legislation gives you an alternative to reimbursement. You can ask the airline to take you to your intendeddestinationwith a replacement flight. This can be requested as soon as possible, or at a later date, at your convenience and depending on seat availability.

Provided it is longer than 5 hours, a flight delay may entitle you to a refund. As far as reimbursement is concerned, a passenger whose flight is delayed for a minimum of 5 hours has the same rights as a passenger who is the victim of a flight cancellation or overbooking. Thus, if the delay occurs in the context of a stopover trip, you will be able to request a return flight to your home airport in addition to the refund. Or you can request a connecting flight to your destination.

Airline assistance

In the event of cancellation, delay or overbooking of a flight, European law obliges the airline to respect a duty of assistance towards its passengers. This duty involves :

  • Having the airline provide you with drinks and snacks;
  • Having it allow you to make two calls or send two emails.

This right to assistance can be granted to you in two major situations.

You have experienced a flight cancellation or overbooking and have requested an alternative flight from the airline.
The airline will then be obliged to take care of you during the waiting period for this flight.

You faced a flight delay.
The airline will be obliged to assist you during the delay.

However, the flight delay must fall within the framework determined by the European regulation EC 261/2004 to give you the right to assistance from the airline company.

Thus, the flight delay must be at least :

  • 2 hours for flights of less than 1500 kms;
  • 3 hours for flights of more than 1500 kms within the European Union and from 1500 to 3500 kms for other flights;
  • 4 hours for all flights over 3500 kms.

 

What if my flight isn't finally scheduled to leave until the next day?

In the event that a flight scheduled to depart on the following day is the only offer made to you and you have accepted it, the airline's duty of carewill include hotel accommodation. If access to the hotel requires transportation, this will also be provided by the airline on the outward and return to the airport journeys.

 

What if the airline didn't assist me?

If the airline did not respect its duty of assistance, you must certainly have had to bear the costs arising from the cancellation, delay or overbooking of your flight.

However, the European regulation is clear on this subject: the assistance of airlines to their passengers injured by a flight disruption is an obligation for which they cannot substitute.

This will enable you to be reimbursed for accommodation, transport or catering expenses that should have been paid by the airline.

Keep your receipts. They will permit you to make a refund possible.

    Compensation for flight disruptions

    Lately, a flight cancellation, delay or overbooking may entitle you, under certain conditions, to compensation.

    To be eligible, the first condition concerns the location of the airport of departure or arrival.

    Your flight departs from a European airport.
    In this case, European regulation EC 261/2004 may apply regardless of the airline operating the flight.

    Your flight lands at a European airport.
    In this case, the airline operating the flight must be European. That is to say, its head office must be located in a member country of the European Union.

    Thereafter come two general eligibility requirements.

    • You hold your flight reservation;
    • The indicated check-in deadline has been respected, or in the absence of any mention, you have checked in no more than 45 minutes before the departure time.

    Then, depending on the disruption to the flight you booked, specific conditions may apply.

    My flight was overbooked.
    The European regulation stipulates that your compensation is "immediate" upon the occurrence of overbooking, and does not meet any specific conditions.

    My flight's been delayed.
    The delay must be at least 3 hours to qualify for compensation. This delay is taken into account upon arrival at the destination.

    My flight's been cancelled.
    Cancellation of a flight must entitle the passenger to compensation, unless the airline has respected a period of notice :

    • At least two weeks in advance;
    • Between 7 days and 2 weeks in advance, if an alternative flight departing no earlier than 2 hours before the scheduled departure and arriving less than 4 hours after the scheduled arrival has been offered by the airline ;
    • Less than 7 days in advance, if an alternative flight departing no earlier than 1 hour before the scheduled departure and arriving less than 2 hours after the scheduled arrival has been offered by the airline.

    Thus, a flight under these conditions entitles you to compensation. Provided, of course, that the airline is responsible for the disruption, i.e. the incident is not the result of extraordinary circumstances.

    The amount of compensation varies according to the distance of the flight:

     

    • 250€ for a flight of 1500 kms and less, cancelled, overbooked or more than 3 hours late;
    • 300€ for a flight of more than 3500 kms with a delay of more than 4 hours;
    • 400€ for a flight of more than 1500 kms within the European Union and for all other flights from 1500 to 3500 kms, cancelled, overbooked or more than 3 hours late;
    • 600€ for a flight of more than 3500 kms called extra-community, i.e. it comes from or goes to a country outside the European Union, cancelled, overbooked or more than 4 hours late.


            Sky Indemnity's Service

            The current context makes the recovery of an indemnity and possible reimbursement difficult.

            Don't waste your time doing it yourself, leave it to an expert in air passenger compensation.

            Your file will be taken care of in full, for an easy compensation.

            Our experts know the procedures in force within the airlines better than anyone else and will be able to assert the rights that Regulation EC 261/2004 grants you in the best possible way.

            Moreover, in the event that the airline company refuses your compensation out of court, choosing our service allows you to have recourse to an effective legal defence at no extra cost.

            Check that your flight is eligible, you have up to €600 to recover!

             

            A flight disruption from London Heathrow Airport?

            London Heathrow Airport ranks seventh among the ten busiest airports in the world. In Europe, it is the number one airport in terms of passenger numbers.

            As such, a cancellation, delay, or overbooking of your flight may entitle you to compensation. You can rely on our legal expertise to assert your rights in the best possible way. Use our compensation calculator to find out if your flight is eligible and how much you are entitled to, we will take care of recovering your compensation for you.

            London Heathrow Airport

            London Heathrow Airport was a gateway for nearly 81 million passengers in 2019. It is an airport that is very concerned about customer satisfaction.

            It was voted the eighth best airport in the world in the Skytrax ranking, and its Terminal 5 was voted the best terminal in the world in the "Shopping" category.

             

            Getting to London Heathrow Airport

            Bus

            You can get to the airport from the city by taking the local buses. You will be able to determine your route according to your point of departure by clicking : here

            Taxis

            Or you can get there by taxi. Then you have two options.

            The airport transfer service, provided by electric cars. For more information : click here

            The London taxi company, whose current fares can be found by clicking : here

             

            Hotels near London Heathrow Airport

            Terminals 1, 2 & 3

            Aerotel London Heathrow (3*)

            Terminal 4

            Holiday Inn Express London Heathrow (4*)

            Hilton London Heathrow Airport (4*)

            Premier Inn London Heathrow Airport Terminal 4 (3*)

            Terminal 5

            Hotel Sofitel London Heathrow (5*)

             

            What to do in the airport while waiting for his flight?

            You can find out what activities you can do at Heathrow by clicking on the corresponding links.

             

            Reimbursement of flight and expenses

            From the moment the passenger who is the victim of a flight cancellation or overbooking requests a refund from the airline, the airline has 7 days to reimburse the paid sums.

            If the same passenger had booked a trip with at least one stopover, and the cancellation or overbooking prevents him or her from taking a connecting flight, European Regulation EC 261/2004 allows him or her to ask the airline for a return flight to his or her airport of departure. This right to a return flight is superimposed on the right to a refund.

            It is quite understandable that you don't want to miss your holiday because of a simple flight disruption. In this case, European legislation gives you an alternative to reimbursement. You can ask the airline to take you to your intendeddestinationwith a replacement flight. This can be requested as soon as possible, or at a later date, at your convenience and depending on seat availability.

            Provided it is longer than 5 hours, a flight delay may entitle you to a refund. As far as reimbursement is concerned, a passenger whose flight is delayed for a minimum of 5 hours has the same rights as a passenger who is the victim of a flight cancellation or overbooking. Thus, if the delay occurs in the context of a stopover trip, you will be able to request a return flight to your home airport in addition to the refund. Or you can request a connecting flight to your destination.


            Airline assistance

            In the event of cancellation, delay or overbooking of a flight, European law obliges the airline to respect a duty of assistance towards its passengers. This duty involves :

            • Having the airline provide you with drinks and snacks;
            • Having it allow you to make two calls or send two emails.

            This right to assistance can be granted to you in two major situations.

            You have experienced a flight cancellation or overbooking and have requested an alternative flight from the airline.
            The airline will then be obliged to take care of you during the waiting period for this flight.

            You faced a flight delay.
            The airline will be obliged to assist you during the delay.

            However, the flight delay must fall within the framework determined by the European regulation EC 261/2004 to give you the right to assistance from the airline company.

            Thus, the flight delay must be at least :

            • 2 hours for flights of less than 1500 kms;
            • 3 hours for flights of more than 1500 kms within the European Union and from 1500 to 3500 kms for other flights;
            • 4 hours for all flights over 3500 kms.

             

            What if my flight isn't finally scheduled to leave until the next day?

            In the event that a flight scheduled to depart on the following day is the only offer made to you and you have accepted it, the airline's duty of carewill include hotel accommodation. If access to the hotel requires transportation, this will also be provided by the airline on the outward and return to the airport journeys.

             

            What if the airline didn't assist me?

            If the airline did not respect its duty of assistance, you must certainly have had to bear the costs arising from the cancellation, delay or overbooking of your flight.

            However, the European regulation is clear on this subject: the assistance of airlines to their passengers injured by a flight disruption is an obligation for which they cannot substitute.

            This will enable you to be reimbursed for accommodation, transport or catering expenses that should have been paid by the airline.

            Keep your receipts. They will permit you to make a refund possible.

             

              Compensation for flight disruptions

              Lately, a flight cancellation, delay or overbooking may entitle you, under certain conditions, to compensation.

              To be eligible, the first condition concerns the location of the airport of departure or arrival.

              Your flight departs from a European airport.
              In this case, European regulation EC 261/2004 may apply regardless of the airline operating the flight.

              Your flight lands at a European airport.
              In this case, the airline operating the flight must be European. That is to say, its head office must be located in a member country of the European Union.

              Thereafter come two general eligibility requirements.

              • You hold your flight reservation;
              • The indicated check-in deadline has been respected, or in the absence of any mention, you have checked in no more than 45 minutes before the departure time.

              Then, depending on the disruption to the flight you booked, specific conditions may apply.

              My flight was overbooked.
              The European regulation stipulates that your compensation is "immediate" upon the occurrence of overbooking, and does not meet any specific conditions.

              My flight's been delayed.
              The delay must be at least 3 hours to qualify for compensation. This delay is taken into account upon arrival at the destination.

              My flight's been cancelled.
              Cancellation of a flight must entitle the passenger to compensation, unless the airline has respected a period of notice :

              • At least two weeks in advance;
              • Between 7 days and 2 weeks in advance, if an alternative flight departing no earlier than 2 hours before the scheduled departure and arriving less than 4 hours after the scheduled arrival has been offered by the airline ;
              • Less than 7 days in advance, if an alternative flight departing no earlier than 1 hour before the scheduled departure and arriving less than 2 hours after the scheduled arrival has been offered by the airline.

              Thus, a flight under these conditions entitles you to compensation. Provided, of course, that the airline is responsible for the disruption, i.e. the incident is not the result of extraordinary circumstances.

              The amount of compensation varies according to the distance of the flight:

               

              • 250€ for a flight of 1500 kms and less, cancelled, overbooked or more than 3 hours late;
              • 300€ for a flight of more than 3500 kms with a delay of more than 4 hours;
              • 400€ for a flight of more than 1500 kms within the European Union and for all other flights from 1500 to 3500 kms, cancelled, overbooked or more than 3 hours late;
              • 600€ for a flight of more than 3500 kms called extra-community, i.e. it comes from or goes to a country outside the European Union, cancelled, overbooked or more than 4 hours late.

                      The Sky Indemnity's service

                      The current context makes the recovery of an indemnity and possible reimbursement difficult.

                      Don't waste your time doing it yourself, leave it to an expert in air passenger compensation.

                      Your file will be taken care of in full, for an easy compensation.

                      Our experts know the procedures in force within the airlines better than anyone else and will be able to assert the rights that Regulation EC 261/2004 grants you in the best possible way.

                      Moreover, in the event that the airline company refuses your compensation out of court, choosing our service allows you to have recourse to an effective legal defence at no extra cost.

                      So check that your flight is eligible, you have up to €600 to recover!