Compensation at Madrid Barajas Airport

Recover up to €600 in compensation.

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Compensation at Madrid Barajas Airport

Recover up to €600 of allowances

Chrono in hand

Fast & reliable


In an efficient and secure manner, everything is done
in just 3 clicks

 

Satisfied customers

97% satisfaction

Our team ensures you a reactive and adapted service

No steps

Effortless

Your claim is taken care of until compensation is obtained.

They trust us

France Inter
The Tourist Echo
BPI France
Déplacements pro

The Sky Indemnity process

Enter your flight

And find out instantly and free of charge whether it is eligible, and more importantly, what your compensation will be.

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Sky Indemnity Process - Eligibility Test
Sky Indemnity Process - Eligible Flight

Entrust your procedures

Put all the odds on your side
and get your allowances back effortlessly.

We manage your file until you get your compensation. 

Get your compensations

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing,
you pay nothing.

Recovery of compensation

The process
Sky Indemnity

Enter your flight

And find out instantly and free of charge whether it is eligible, and more importantly, what your compensation will be.

Our data is 97.3% reliable

Entrust your procedures

Put all the odds on your side and collect your allowance effortlessly

We manage your file until you get your compensation.

Sky Indemnity Process - Eligible Flight

Receive the compensation

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing, you pay nothing.

Recovery of compensation

A flight disruption from Madrid Barajas airport?

The Adolfo Suárez Madrid-Barajas airport is the busiest Spanish airport in the country.

It is therefore a European airport, and as such, if you encounter a flight disruption there, you may be entitled to compensation. Our legal assistance can help you assert your rights in the best possible way and enable you to obtain your compensation as soon as possible. To find out how much compensation you are entitled to, use our compensation calculator.

Madrid Barajas Airport

The Adolfo Suárez Madrid-Barajas airport has gained nearly 4 million new passengers between the years 2018 and 2019. With its 61.7 million passengers, Madrid airport is the busiest in Spain and the fifth busiest in Europe.

Getting to the airport from the city of Madrid

By metro

From line 8: Nuevos Ministerios - Aeropuerto T4

By train

With the local railway network called "Cercanias", you can reach the airport from the :

C1: Pio Principle - Aeropuerto T4

C10: Villalba - Aeropuerto T4

By bus

You can also take the bus, the lines serving the airport are as follows:

Line 200: Avenida de América - Airport

FAST-203 Line: Atocha/Cibeles - O'Donnell - Airport

Line N27 EXPRES, which is the night line of the EXPRES-203 bus.

Line 101: Canillejas - Airport - Pueblo de Barajas

 

Hotels nearby

Hostal El Cruce (2*)

Hotel Barajas Plaza (3*)

Hotel Villa de Barajas (3*)

Hostal T4 (3*)

Air Rooms Madrid Airport By Premium Traveller (4*)

 

At the airport

 

 

Reimbursement of flight and expenses

Provided that the European regulation applies, any passenger whose flight has been cancelled or overbooked can demand a refund from the airline. The deadline for reimbursement is then one week.

For passengers with a stopover at Madrid airport, in addition to giving them the right to a refund, the cancellation or overbooking of a flight gives them the right to ask the airline for a flight to take them to their airport of departure.

However, European Regulation EC 261/2004 also envisages another possibility for passengers who do not want to give up their stay. Indeed, the request for an alternative means of transport to the destination can replace the request for reimbursement. The passenger is then free to choose between a routing as soon as possible, or at a later date, subject to availability on board.

Similarly, a flight delay may give rise to a refund. However, the delay must be at least 5 hours on arrival at the destination. The applicable articles of the Regulation are therefore the same. The passenger may request a return flight as part of a journey with stopovers, or a re-routing flight.

Airline assistance

A flight disruption, whether a cancellation, delay or overbooking, may also entitle the injured passenger to assistance.

This assistance is an obligation for the airline which implies :

  • Providing you with refreshments and means of restoration;
  • Providing you with a way to make two phone calls or send two emails.

This assistance is obligatory:

In the event that the passenger is the victim of a cancellation or overbooking and requests an alternative flight.

In the event that the passenger is the victim of a flight delay. Assistance is then provided during the waiting period until actual boarding.

It is important to note, however, that for a delay to give rise to a duty of assistance on the part of the airline, it must fall within the framework laid down by European legislation.

Thus, any delay of more than :

  • 2 hours for flights of less than 1500 kms;
  • 3 hours for flights of more than 1500 kms within the European Union and from 1500 to 3500 kms for other flights;
  • 4 hours for all flights over 3500 kms.

 

My plane doesn't leave until tomorrow.

If the seats on board do not allow your departure before the day after your incident, an obligation to provide accommodation will be added to the airline's duty of care.

She will therefore have to accommodate you in a hotel at her own expense, and provide transportation to and from the hotel, if the hotel is far from the airport.

 

The airline has failed in its duty to provide assistance

As a result, you were probably forced to pay the costs resulting from the flight disruption.

But the takeover is a real obligation from which the airline cannot escape. You can therefore be reimbursed for these costs, provided you have kept receipts of your payments.

    Compensation for flight disruptions

    Finally, you may be entitled to compensation if your trip has been cancelled, delayed or overbooked, under certain conditions.

    The first of these concerns the airport of departure or arrival.

    • If you're taking off from a member country of the European Union.
      European legislation may apply, even if the airline's activity is not based in a member country.
    • If you land in a member country of the European Union.
      European legislation may apply, provided that the airline's activity is based in a member country.

    For Regulation EC 261/2004 to apply, then come more general conditions.

    • You have taken care to keep your booking confirmation ;
    • You have complied with the check-in time limit indicated by the airline, or if not specified, you have checked in 45 minutes before take-off, at the latest.

    Then, the application of this regulation is conditioned differently depending on the flight disruption encountered.

    I was denied boarding.
    Overbooking is a case for which the regulation stipulates "immediate" compensation from the airline. This case does not require any particular condition for the passenger to be eligible for compensation.

    I was faced with a flight delay.
    For a flight delay to be eligible for compensation, it must be at least of 3 hours.

    I was faced with a flight cancellation.
    The right to compensation in the event of flight cancellation is conditional on whether or not the airline company respects the period of notice set by the European regulation. It will not be subject to an obligation to pay compensation if it has given you notice:

    • More than two weeks in advance;
    • Between 7 days and 2 weeks in advance, if an alternative flight leaving no earlier than 2 hours before the scheduled departure and arriving less than 4 hours after the scheduled arrival, has been offered to you ;
    • Less than 7 days in advance, if you have been offered an alternative flight departing no earlier than 1 hour before scheduled departure and arriving less than 2 hours after your scheduled arrival.

    Any flight complying with these conditions may be eligible for compensation, subject to one final condition: the airline's liability must be involved. That is to say that the incident encountered must not be due to extraordinary circumstances.

    The amount to which you may be entitled is then :

     

    • 250€ for cancellation, overbooking or delay of more than 3 hours of a flight of 1500 kms and less;
    • 300€ for the delay of more than 4 hours of a flight of more than 3500 kms;
    • 400€ for the cancellation, overbooking or delay of more than 3 hours of a flight of more than 1500 kms within the European Union and for all other flights from 1500 to 3500 kms ;
    • 600€ for the cancellation, overbooking or delay of more than 4 hours of a flight of more than 3500 kms coming from or going to a country outside the European Union.


          Sky Indemnity's Service

          Obtaining compensation or reimbursement for one's flight is not an easy task. Fortunately, Sky Indemnity is there to assist you.

          By choosing to entrust your claim to our team, you are opting for an A to Z service.

          In addition, our legal expertise guarantees you an optimal valuation of your rights and a recovery of your compensation as soon as possible. In the event that the airline company is not cooperative, this expertise provides you with a solid legal recourse,free of charge. Indeed, if it is necessary to defend your rights before a court, we will bear the costs that may result.

          Check that your flight is eligible, you can get up to €600 in compensation!

           

          A flight disruption from Madrid Barajas airport?

          The Adolfo Suárez Madrid-Barajas airport is the busiest Spanish airport in the country.

          It is therefore a European airport, and as such, if you encounter a flight disruption there, you may be entitled to compensation. Our legal assistance can help you assert your rights in the best possible way and enable you to obtain your compensation as soon as possible. To find out how much compensation you are entitled to, use our compensation calculator.

          Madrid Barajas Airport

          The Adolfo Suárez Madrid-Barajas airport has gained nearly 4 million new passengers between the years 2018 and 2019. With its 61.7 million passengers, Madrid airport is the busiest in Spain and the fifth busiest in Europe.

          Getting to the airport from the city of Madrid

          By metro

          From line 8: Nuevos Ministerios - Aeropuerto T4

          By train

          With the local railway network called "Cercanias", you can reach the airport from the :

          C1: Pio Principle - Aeropuerto T4

          C10: Villalba - Aeropuerto T4

          By bus

          You can also take the bus, the lines serving the airport are as follows:

          Line 200: Avenida de América - Airport

          FAST-203 Line: Atocha/Cibeles - O'Donnell - Airport

          Line N27 EXPRES, which is the night line of the EXPRES-203 bus.

          Line 101: Canillejas - Airport - Pueblo de Barajas

           

          Hotels nearby

          Hostal El Cruce (2*)

          Hotel Barajas Plaza (3*)

          Hotel Villa de Barajas (3*)

          Hostal T4 (3*)

          Air Rooms Madrid Airport By Premium Traveller (4*)

           

          At the airport

          Reimbursement of flight and expenses

          Provided that the European regulation applies, any passenger whose flight has been cancelled or overbooked can demand a refund from the airline. The deadline for reimbursement is then one week.

          For passengers with a stopover at Madrid airport, in addition to giving them the right to a refund, the cancellation or overbooking of a flight gives them the right to ask the airline for a flight to take them to their airport of departure.

          However, European Regulation EC 261/2004 also envisages another possibility for passengers who do not want to give up their stay. Indeed, the request for an alternative means of transport to the destination can replace the request for reimbursement. The passenger is then free to choose between a routing as soon as possible, or at a later date, subject to availability on board.

          Similarly, a flight delay may give rise to a refund. However, the delay must be at least 5 hours on arrival at the destination. The applicable articles of the Regulation are therefore the same. The passenger may request a return flight as part of a journey with stopovers, or a re-routing flight.


          Airline assistance

          A flight disruption, whether a cancellation, delay or overbooking, may also entitle the injured passenger to assistance.

          This assistance is an obligation for the airline which implies :

          • Providing you with refreshments and means of restoration;
          • Providing you with a way to make two phone calls or send two emails.

          This assistance is obligatory:

          In the event that the passenger is the victim of a cancellation or overbooking and requests an alternative flight.

          In the event that the passenger is the victim of a flight delay. Assistance is then provided during the waiting period until actual boarding.

          It is important to note, however, that for a delay to give rise to a duty of assistance on the part of the airline, it must fall within the framework laid down by European legislation.

          Thus, any delay of more than :

          • 2 hours for flights of less than 1500 kms;
          • 3 hours for flights of more than 1500 kms within the European Union and from 1500 to 3500 kms for other flights;
          • 4 hours for all flights over 3500 kms.

           

          My plane doesn't leave until tomorrow.

          If the seats on board do not allow your departure before the day after your incident, an obligation to provide accommodation will be added to the airline's duty of care.

          She will therefore have to accommodate you in a hotel at her own expense, and provide transportation to and from the hotel, if the hotel is far from the airport.

           

          The airline has failed in its duty to provide assistance

          As a result, you were probably forced to pay the costs resulting from the flight disruption.

          But the takeover is a real obligation from which the airline cannot escape. You can therefore be reimbursed for these costs, provided you have kept receipts of your payments.

           

            Compensation for flight disruptions

            Finally, you may be entitled to compensation if your trip has been cancelled, delayed or overbooked, under certain conditions.

            The first of these concerns the airport of departure or arrival.

            • If you're taking off from a member country of the European Union.
              European legislation may apply, even if the airline's activity is not based in a member country.
            • If you land in a member country of the European Union.
              European legislation may apply, provided that the airline's activity is based in a member country.

            For Regulation EC 261/2004 to apply, then come more general conditions.

            • You have taken care to keep your booking confirmation ;
            • You have complied with the check-in time limit indicated by the airline, or if not specified, you have checked in 45 minutes before take-off, at the latest.

            Then, the application of this regulation is conditioned differently depending on the flight disruption encountered.

            I was denied boarding.
            Overbooking is a case for which the regulation stipulates "immediate" compensation from the airline. This case does not require any particular condition for the passenger to be eligible for compensation.

            I was faced with a flight delay.
            For a flight delay to be eligible for compensation, it must be at least of 3 hours.

            I was faced with a flight cancellation.
            The right to compensation in the event of flight cancellation is conditional on whether or not the airline company respects the period of notice set by the European regulation. It will not be subject to an obligation to pay compensation if it has given you notice:

            • More than two weeks in advance;
            • Between 7 days and 2 weeks in advance, if an alternative flight leaving no earlier than 2 hours before the scheduled departure and arriving less than 4 hours after the scheduled arrival, has been offered to you ;
            • Less than 7 days in advance, if you have been offered an alternative flight departing no earlier than 1 hour before scheduled departure and arriving less than 2 hours after your scheduled arrival.

            Any flight complying with these conditions may be eligible for compensation, subject to one final condition: the airline's liability must be involved. That is to say that the incident encountered must not be due to extraordinary circumstances.

            The amount to which you may be entitled is then :

             

            • 250€ for cancellation, overbooking or delay of more than 3 hours of a flight of 1500 kms and less;
            • 300€ for the delay of more than 4 hours of a flight of more than 3500 kms;
            • 400€ for the cancellation, overbooking or delay of more than 3 hours of a flight of more than 1500 kms within the European Union and for all other flights from 1500 to 3500 kms ;
            • 600€ for the cancellation, overbooking or delay of more than 4 hours of a flight of more than 3500 kms coming from or going to a country outside the European Union.

                  The Sky Indemnity's service

                  Obtaining compensation or reimbursement for one's flight is not an easy task. Fortunately, Sky Indemnity is there to assist you.

                  By choosing to entrust your claim to our team, you are opting for an A to Z service.

                  In addition, our legal expertise guarantees you an optimal valuation of your rights and a recovery of your compensation as soon as possible. In the event that the airline company is not cooperative, this expertise provides you with a solid legal recourse,free of charge. Indeed, if it is necessary to defend your rights before a court, we will bear the costs that may result.

                  So check that your flight is eligible, you can recover up to €600!