A flight delay of more than three hours?

Recover up to €600 in compensation.

Chrono in hand

Fast & reliable

In an efficient and secure manner, everything is done by
just 3 clicks away

Satisfied customers

97% satisfaction

Our team ensures you a reactive and adapted service

No steps

Effortless

Your claim is taken care of until compensation is obtained.

A flight
delay of more than three hours?

Recover up to €600 in compensation.

Chrono in hand

Fast & reliable


In an efficient and secure manner, everything is done
in just 3 clicks

 

Satisfied customers

97% satisfaction

Our team ensures you a reactive and adapted service

No steps

Effortless

Your claim is taken care of until compensation is obtained.

They trust us

France Inter
The Tourist Echo
BPI France
Déplacements pro

The Sky Indemnity process

Enter your flight

And find out instantly and free of charge if he or she is eligible, and more importantly, what your compensation for flight delay will be.

Our data is 97.3% reliable

Sky Indemnity Process - Eligibility Test
Sky Indemnity Process - Eligible Flight Delay

Entrust your procedures

Put all the odds on your side
and get your compensation effortlessly.

We manage your file until you get your compensation.

Get your compensations

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing,
you pay nothing.

Recovery of compensation for flight delay

The process
Sky Indemnity

Enter your flight

And find out instantly and free of charge if he or she is eligible, and more importantly, what your compensation for flight delay will be.

Our data is 97.3% reliable

Entrust your procedures

Put all the odds on your side and collect your allowance effortlessly

We manage your file until you get your compensation.

Sky Indemnity Process - Eligible Flight Delay

Receive the compensation

Our operation is simple, we take 25% commission on successful operations, that's all.

No hidden fees: if you earn nothing, you pay nothing.

Recovery of compensation for flight delay

What to do in the event of a flight delay?

"My husband and I were delayed 6 hours when we returned from Sri Lanka in February. Thanks to Sky Indemnity, we have just received 1200 euros in compensation: a very nice compensation considering the long waiting hours at Colombo airport. Thank you Sky Indemnity!


Christine C.

Late Aircraft: How to get a refund?

  "I had booked a flight to Casablanca, but it arrived at its destination 6 hours late! ... ❞

          Louise R.

Maybe the same thing happened to you. It is also possible that this delay may have resulted in additional costs for you.

However, assistance to passengers is an obligation for airlines following a flight delay. In order to receive assistance, the delay must fall within the framework set by Regulation (EC) No 261/2004.

  • 2 hours delay or more for flights of less than 1500 kms;
  • 3 hours delay or more for flights over 1500 kms within the European Union and 1500 to 3500 kms for other flights;
  • 4 hours delay or more for all flights over 3500 kms.

If you meet these conditions, the air carrier is obliged to provide you with assistance. Thus, it must :

  • Provide you with food and drinks while you wait;
  • Offer you hotel accommodation if a stay of one or more nights is necessary as well as possible transport to the hotel;
  • Allow you to make 2 phone calls.

In the event that the airline did not provide you with assistance and you were forced to assume the additional costs resulting from the delay of your flight, keep your receipts. They will give you the possibility of a refund later.

Also, if your flight is more than 5 hours late, you can claim a refund of the price of your plane ticket. If your trip includes at least one connection, your arrival at your destination more than 5 hours after the scheduled time entitles you to a re-routing flight to your departure airport.

  "... With the help of Sky Indemnity, I was able to get compensation and even reimbursement for my flight! Their service is excellent, I highly recommend it. ❞

         Louise R.

Compensation for flight delay

Back in France, you are probably wondering whether the time you lost entitles you to compensation.

For your flight to be eligible, there are three prerequisites laid down in European Regulation EC 261/04 :

  • You are in possession of your flight reservation;
  • You have checked in before the check-in time limit mentioned, or if not mentioned, no later than 45 minutes before the departure of the aircraft ;
  • Your airport of departure or arrival is located in a European Union country. For travel from a third country to a member country, the airline operating the flight must be European.

If the criteria are met and the reason for the flight delay does not amount to extraordinary circumstances, your flight entitles you to compensation. The amount of this compensation is related to the flight distance:

  • 250€ for flights of less than 1500 kms with a delay of more than 3 hours;
  • 300€ for flights of more than 3500 kms with a delay of more than 4 hours;
  • 400€ for flights of more than 1500 kms within the European Union and for all other flights from 1500 kms to 3500 kms with more than 3 hours of delay;
  • 600€ for flights of more than 3500 kms, called extra-community flights, i.e. those coming from or going to a country outside the European Union, with a delay of more than 4 hours.

  "A year ago we flew from Panama City to Paris CDG. We took off 4 hours late due to a technical breakdown. We were able to recover 1800€ in compensation just by sending our boarding passes by email and answering a few questions about our flight! I recommend Sky Indemnity in case of flight delay or cancellation, a very professional and simple service.

         Gerard B.

Compensation for a strike-related flight delay

Your flight delay may be due to a strike. Depending on the nature of the strike, it may entitle you to compensation. The European regulation distinguishes between two types of strike:

  • The strike by non-airline personnel.
    In this situation, the airline is exempt from the payment of the allowance because it is a situation that is most of the time not wanted and cannot be foreseen by the airline.
  • The strike due to the staff and the activity of the airline.
    In this case, the airline is obliged to pay compensation, as the strike cannot be considered extraordinary circumstances, given its predictability.

It can be difficult to distinguish between the two types of strike. Also, in the event that your flight is delayed, we advise you to ask the airline what the cause of the flight delay was at the time of the incident.

The airline's refusal to pay compensation

  "My plane was delayed due to a technical problem. After two unsuccessful attempts at compensation, I turned to Sky Indemnity..."

         Philippe N.

The airline operating your flight may refuse compensation to a passenger, provided that it can prove that the reason for the delay is due to extraordinary circumstances. In other words, it must be able to prove that the cause of the flight delay is not inherent to its activity as an air carrier. There are many events that fall within this framework, in particular :

  • Hazardous weather conditions;
  • An enclosed airspace;
  • A strike by non-airline personnel.

However, airlines may refuse compensation by extending the scope of extraordinary circumstances to include events not recognised as such by the European Regulation. You may therefore be subject to compensation for flight delays as a result of :

  • Technical problems ;
  • A lack of personnel (no crew or pilot) ;
  • Sickness of the crew members.

It is often difficult to deal with non-cooperating airlines as they do their utmost to force passengers to take legal action to assert their rights. This is done in order to discourage passengers, the defence costs involved being between €150 and €200 per hour.

  "... Quick and efficient, Sky Indemnity kept me regularly informed of the progress of my case. I was able to obtain compensation thanks to their intervention. I recommend.

         Philippe N.

How can you simply exercise your rights?

Taking your own steps is not the best way to obtain compensation. Why not? Because less than 10% of passengers who choose this solution obtain an amicable compensation.

At issue:

  • The opacity of the relationship between airlines and passengers ;
  • The ignorance of airlines' internal compensation mechanisms ;
  • The small scope of an individual claim.

If your flight has been delayed, don't waste any more time than you already have, leave it to Sky Indemnity.

Our knowledge of the procedures specific to each airline company allows you to obtain your compensation as quickly as possible.

Our teams will take charge of your entire file, so that you can be compensated in easiest way.

The legal expertise of our teams guarantees you an effective defence, to assert your rights and obtain your compensation at the lowest possible cost.

So check that your flight is eligible, you can recover up to €600!

 

A cancelled flight?

In France, legislation allows you to claim your compensation
up to 5 years back.

What to do in the event of a flight delay?

"My husband and I were delayed 6 hours when we returned from Sri Lanka in February. Thanks to Sky Indemnity, we have just received 1200 euros in compensation: a very nice compensation considering the long waiting hours at Colombo airport. Thank you Sky Indemnity!


Christine C.

Late Aircraft: How to get a refund?

  "I had booked a flight to Casablanca, but it arrived at its destination 6 hours late! … ❞

         Louise R.

Maybe the same thing happened to you. It is also possible that this delay may have resulted in additional costs for you.

However, assistance to passengers is an obligation for airlines following a flight delay. In order to receive assistance, the delay must fall within the framework set by Regulation (EC) No 261/2004.

  • 2 hours delay or more for flights of less than 1500 kms;
  • 3 hours delay or more for flights over 1500 kms within the European Union and 1500 to 3500 kms for other flights;
  • 4 hours delay or more for all flights over 3500 kms.

If you meet these conditions, the air carrier is obliged to provide you with assistance. Thus, it must :

  • Provide you with food and drinks while you wait;
  • Offer you hotel accommodation if a stay of one or more nights is necessary as well as possible transport to the hotel;
  • Allow you to make 2 phone calls.

In the event that the airline did not provide you with assistance and you were forced to assume the additional costs resulting from the delay of your flight, keep your receipts. They will give you the possibility of a refund later.

Also, if your flight is more than 5 hours late, you can claim a refund of the price of your plane ticket. If your trip includes at least one connection, your arrival at your destination more than 5 hours after the scheduled time entitles you to a re-routing flight to your departure airport.

  "... With the help of Sky Indemnity, I was able to get compensation and even reimbursement for my flight! Their service is excellent, I highly recommend it.

         Louise R.

Compensation for flight
delay

Back in France, you are probably wondering whether the time you lost entitles you to compensation.

For your flight to be eligible, there are three prerequisites laid down in European Regulation EC 261/04 :

  • You are in possession of your flight reservation;
  • You have checked in before the check-in time limit mentioned, or if not mentioned, no later than 45 minutes before the departure of the aircraft ;
  • Your airport of departure or arrival is located in a European Union country. For travel from a third country to a member country, the airline operating the flight must be European.

If the criteria are met and the reason for the flight delay does not amount to extraordinary circumstances, your flight entitles you to compensation. The amount of this compensation is related to the flight distance:

  • 250€ for flights of less than 1500 kms with a delay of more than 3 hours;
  • 300€ for flights of more than 3500 kms with a delay of more than 4 hours;
  • 400€ for flights of more than 1500 kms within the European Union and for all other flights from 1500 kms to 3500 kms with more than 3 hours of delay;
  • 600€ for flights of more than 3500 kms, called extra-community flights, i.e. those coming from or going to a country outside the European Union, with a delay of more than 4 hours.

  "A year ago we flew from Panama City to Paris CDG. We took off 4 hours late due to a technical breakdown. We were able to recover 1800€ in compensation just by sending our boarding passes by email and answering a few questions about our flight! I recommend Sky Indemnity in case of flight delay or cancellation, a very professional and simple service.

         Gerard B.

Compensation for a strike-related flight delay

Your flight delay may be due to a strike. Depending on the nature of the strike, it may entitle you to compensation. The European regulation distinguishes between two types of strike:

  • The strike by non-airline personnel.
    In this situation, the airline is exempt from the payment of the allowance because it is a situation that is most of the time not wanted and cannot be foreseen by the airline.
  • The strike due to the staff and the activity of the airline.
    In this case, the airline is obliged to pay compensation, as the strike cannot be considered extraordinary circumstances, given its predictability.

It can be difficult to distinguish between the two types of strike. Also, in the event that your flight is delayed, we advise you to ask the airline what the cause of the flight delay was at the time of the incident.

The airline's refusal to pay compensation

  "My plane was delayed due to a technical problem. After two unsuccessful attempts to be compensated, I turned to Sky Indemnity..."

         Philippe N.

The airline operating your flight may refuse compensation to a passenger, provided that it can prove that the reason for the delay is due to extraordinary circumstances. In other words, it must be able to prove that the cause of the flight delay is not inherent to its activity as an air carrier.

A number of events fall within this framework, in particular :

  • Hazardous weather conditions;
  • An enclosed airspace;
  • A strike by non-airline personnel.

However, airlines may refuse compensation by extending the scope of extraordinary circumstances to include events not recognised as such by the European Regulation. You may therefore be subject to compensation for flight delays as a result of :

  • Technical problems ;
  • A lack of personnel (no crew or pilot) ;
  • Sickness of the crew members.

It is often difficult to deal with non-cooperating airlines as they do their utmost to force passengers to take legal action to assert their rights. This is done in order to discourage passengers, the defence costs involved being between €150 and €200 per hour.

  "... Quick and efficient, Sky Indemnity kept me regularly informed of the progress of my case. I was able to obtain compensation thanks to their intervention. I recommend.

         Philippe N.

How can you simply exercise your rights?

Taking your own steps is not the best way to obtain compensation. Why not? Because less than 10% of passengers who choose this solution obtain an amicable compensation.

At issue:

  • The opacity of the relationship between airlines and passengers ;
  • The ignorance of airlines' internal compensation mechanisms ;
  • The small scope of an individual claim.

If your flight has been delayed, don't waste any more time than you already have, leave it to Sky Indemnity.

Our knowledge of the procedures specific to each airline company allows you to obtain your compensation as quickly as possible.

Our teams will take charge of your entire file, so that you can be compensated in easiest way.

The legal expertise of our teams guarantees you an effective defence, to assert your rights and obtain your compensation at the lowest possible cost.

 

So check that your flight is eligible, you can recover up to €600!

A cancelled flight?

In France, legislation allows
you to claim your compensation
up to 5 years back.